Got a online Question?

FAQ

Not much at all. We’ve kept things really simple:

  1. You need to be 18 years or older and have a valid email address.

Alberton Hardware attempts to make your online shopping experience as secure as possible. Passwords must contain characters from all three of the following categories:

  1. English upper case characters (A – Z);
  2. English lower case characters (a – z); and
  3. Base 10 digits (0 – 9).

There is a “Forgot Your Password” link on the login page. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please make sure that you enter the email address you registered with.

We’ve put in a lot of effort to ensure that our website is designed to be used across current mainstream mobile devices, such as tablets (e.g. Apple iPad or Samsung Galaxy Tab) or mobile phones (e.g. Apple iPhone, Samsung Galaxy, Huawei or Blackberry Q10). If our website doesn’t look right on the device that you’re using, give us a call and we’ll see what we can do to sort it out.

We take security very seriously, especially online. Rest assured that we’ve taken every precaution, using the latest security technology to ensure your personal details are safe and secure with us. All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we partner with a leading South African payment processor. We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa) so you will be prompted for a one-time PIN when purchasing to prevent you from fraudulent transactions. In short, this means that we’ve done everything we can to ensure that your details are always safe and secure.

  • Collect in store T&C’s apply.
  • Local Courier service (JHB, PTA, DBN & CPT).
  • National courier service to all provinces.
  • Free Shipping for orders over R2000 T&C’s apply.

Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent tempor congue pretium. Aliquam libero ante, eleifend vel ligula vitae, fermentum rutrum eros. Nam quis vestibulum ligula. Aliquam erat volutpat. Worrying does not empty tomorrow of its troubles, it empties today of its strength.

  • Once payment reflects the following times will apply:
  • Collect in store – Immediately (Stock availability dependent)
  • Local courier: Ship next day availability dependent. (24-48 Hours)
  • National courier: Ship next day availability dependent. ( 2 to 7 Days)
  • Free shipping: Above times will apply.
  1. Once you have chosen a product, click “Add to basket“
  2. In the right top corner select “Your cart”, then “View basket” or click on “Check out”
  3. Confirm shipping method under “Basket totals”
  4. Click on “Proceed to checkout” or should you wish to add something on your order then click on “Back to Shopping” to add more stock to your order.
  5. Once you are done shopping click on “Proceed to Checkout”
  6. Fill in your details under the “Billing details” 
  7. You will be able to create an account here but it is not necessary. It will however save your contact details for future use to expedite your future use of this website.
  8. You can change your shipping method by selecting one of the options available.
  9. Choose your payment method by clicking on one of the options available.
  10. Click that you agree with the T’s & C’s
  11. Complete your order by clicking on “Place order”
  12. Confirmation will be sent via e-mail to inform you of your purchase made on this website.
  • E-mail website@albertonhardware.co.za for assistance
  • Call us at 011-907-2626 and ask for Website sales assistance
  • Alberton Hardware will refund a purchase for the exact amount paid less the following:

    • Any delivery costs already incurred by Alberton Hardware;
    • Refunds will only be processed in accordance with the refund and returns policy, and in the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or credit the Trade Account.
    • Alberton Hardware, in its sole discretion, reserves the right to refund a maximum of R1000.00 (one thousand rand) in cash , the balance must be paid via EFT.
    • A refund can take up to 7 (seven) business days to reflect in your account, and EFT refunds are subject to verification of your banking details.
    • We reserve the right not to refund the delivery fee in respect of any late cancellations. If you cancel your payment for any reason or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof.